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VoIP and UCaas: Delivering the New Normal to Business in 2020

Now more than ever, your business partners, customers and employees need the tools and resources to communicate and collaborate from remote locations. When you can’t get everyone in the same room, but you still need everyone on the same page, you need technology that can integrate multiple devices to get things done in an efficient manner. Enter VoIP- Voice over Internet Protocol.

VoIP is a method and the technologies that deliver voice communications and multimedia sessions over networks such as the internet. In this new and expanding environment your business needs an IT company that can provide world-class support.

Through the adoption of cloud services and advanced telecommunications infrastructure, coupled with the necessity of workforce mobility, Voice over Internet Protocol is fast becoming the choice for many businesses.

There are many advantages to using a VoIP system including reduced costs for hardware, software and communications costs. Plus, VoIP can support multiple calls simultaneously and offers many additional features such as:

  • Fax
  • Voicemail
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Blocking
  • 411 Directory
  • Last Number Redial

Trying to integrate an ad hoc communications pipeline?

Today’s tech is varied with devices from Apple, Android, Microsoft and others, all trying to sync in your workplace and integrate various remote locations. With VoIP, we can offer customers one line and multiple ways to stay connected.

This is where UCaaS, Unified Communications as a Service, plays an important role.

Building off your VoIP system, UCaas offers communications through the cloud and integrates cloud-based software applications. Unified Communication service provides the bandwidth and secure VPN connections you need to allow your employees to communicate from your business persona while working from remote locations.

Long gone are the days when work got done with phones and email alone. In today’s marketplace, we have phones, email, instant messaging and text, group chats, videoconferencing and so much more, so employees and business owners can work and communicate remotely. But all these platforms make it difficult for seamless and secure workflow. With a UCaaS, your company can take calls, texts and videos across multiple channels and on different devices, anywhere your business needs it and unites them under a single provider.

UCaaS provides the following:

  • A Simple User Experience
  • Cost Savings
  • Efficient Operations
  • Improved Customer Engagement

The New Normal

The way we do business keeps evolving. What may have begun as a business model with a centralized corporate office has now moved to an increasingly remote workplace environment. Today’s COVID crisis has made the switch to mobile-ready communications a necessity for businesses like yours to remain solvent.

What will the new normal look like after COVID 19?

Up to 75% of business leaders are predicting a blended solution where the traditional office serves as a hub for remote and mobile workstations. Helping Hand IT can help you integrate your traditional office with your work-from- home employees. Working with a top lineup of dedicated hardware and software providers, we can help you choose the right applications and equipment to meet your business needs.

We offer a professional staff that can help you integrate your systems, provide backups for your on-site and remote solutions and protect your valuable data from spyware, malware and other threats.

Helping hand IT has the security solutions to protect your data assets from digital threats, ransomware and hackers. backup technologies for continuity-to keep you up and running-no matter where your business is operating.