The Team - Helping Hand PC Services and Networking, Inc

The Team

A message from Dave Eshoo

FOUNDER OF HELPING HAND IT

“Business continues to evolve into new arenas. Information Technology is what makes that happen. If there is an interruption in IT service, it is all about reaction time. We look to be very proactive. To recognize that and to honor the urgency of our customer’s IT needs.”

Long before I established Helping Hand in 1998, I developed a strong work ethic working in my father’s grocery store. The way my father communicated with clients, getting to know them and really caring about their wants and needs, left an indelible impression on me.

I went on to apply this work ethic to everything I did, like achieving Gold Eagle Scout status, and spending my early years building and racing cars. I always enjoyed working with my mind and hands, which led me to work as a toolmaker for a manufacturing company for 28 years. There I learned lessons of teamwork, leadership, and what constitutes excellence in business. People also discovered I had a knack for computer systems and soon, it became a side business for serving friends and family.

I founded Helping Hand with the love and support of my wife Lorrie, who is now retired from the business. As partners in industry just as in life, we complemented each other and as I tended the business side, she helped shape our existing, positive corporate culture with her warmth and desire to help others.

I still wake up each day, looking forward to personally visiting with clients, conquering the challenges of designing new computer systems and putting down my pen when a team member needs my assistance. We help our clients in day-to-day operations and come to the rescue during those dreaded periods of downtime.
Business continues to evolve into new arenas. Information Technology is what makes that happen. If there is an interruption in IT service, it is all about reaction time. We look to be very proactive. To recognize that and to honor the urgency of our customer’s IT needs.

We help our customers sleep easy, knowing their technology is safe with us. We are honored to do it all.

Helping Hand is a place where people come first and we set out to prove it to our clients every day. We hope to get the opportunity to show you exactly what we mean.

Jake Kulpa

V. P. of Operations

I’ve been with the company since 2012 and enjoy — offering clients a Helping Hand. I have a degree in IT and I’m also VMWare and VTSP-certified. I joined Helping Hand from Navistar, where I worked as a Tier I Technical Support Specialist. I appreciate the opportunity to oversee the day-to-day operations of the support side of our business   I think our greatest strength at Helping Hand is our team mentality, which keeps us ahead of the competition.

Michelle Schifferer

Project Manager

As the lead project coordinator at Helping Hand, I have been keeping the lines of communication open between our clients and our staff since joining to company in 2016. My background in business operations and human resources has equipped me with the skills to go the extra mile that separates Helping Hand from other IT companies. I enjoy coming to work every day where I am surrounded by innovative, customer-focused problem solvers.

John Knepler

Senior Technician

When you call Helping Hand, I make sure you get the technical support you need; whether its server support, training, network assessment or an IT audit. I hold a degree in computer networking and I am  certified for VMware, VCA and DCV. I joined the Helping Hand family in 2012.  Outside of work I enjoy woodworking and spending time with my beautiful family:  my wife Jessica, and children Katheryn, Jameson and Katelyn.

You’ll Love our Support Staff!

The IT professionals who make up our collaborative, friendly, support staff all share an enthusiasm for IT, a passion for problem-solving and are a positive force within our can-do culture. They all sincerely desire to make a difference for customers by helping them achieve big things through their IT. By phone or onsite, you can count on them for expert service, no matter what your IT needs are.

Interested in being a Helping Hand? We are always seeking ambitious IT professionals at all experience levels to join our team. Certification as an MCP, VCA-DCA, VTSP or Microsoft is a plus. Contact us online and submit your resume along with a description of your perfect job in IT. We will get back to you as soon as possible.