Ensure your company’s technology solutions are taken care of properly by turning to Helping Hand and the IT services we have to offer. With our Complete Care™ program in St. Charles, IL, our skilled technicians take care of all your information technology needs, giving you peace of mind that your networks are working correctly.
Additionally, we can customize your solution to meet the specific requirements of your enterprise and vertical markets. Contact us to learn more about our complete IT services and to discuss your company’s information technology needs.
“Helping Hand has been my information technology “department” for years. I am a proud member of its Complete Care™ Program, and it really means “Complete Care™.” No question is left unanswered, no system is left unattended, and the entire staff will work tirelessly until the job is complete. As a family law attorney, my time is money. Helping Hand not only services but maintains all of my systems, and their data back-up provides the security I need to keep working for my clients no matter the circumstances. I could not find a more professional, patient, and responsive group, even if I had an in-house IT department.”
Shelly A. Johnson, Partner
When you choose our IT and cybersecurity services for your business, our technicians will continuously monitor the performance of your IT infrastructure. We will also provide detailed status reports based on this monitoring, and take care of the regular maintenance of your systems when needed. By providing preventative maintenance, our team can catch errors or problem areas early, preventing downtime or equipment failure. It is our goal to eliminate the unknowns within your technology systems.
Additionally, with our IT management services, our team can help you stay ahead of the curve when it comes to technology upgrades and network enhancements. Plus, we will ensure that your network is secure from the risks posed by hackers and malware.
Client Web Portal. A private, secure website to share account-specific ticket information like status updates on your support requests.
Remote Call/Online Support. Allows our technicians to quickly and conveniently diagnose and resolve issues for you.
In-shop Service. Offers tune up and maintenance on computers, virus removal, data recovery and more.
24-Hour On-Call Technician. An after-hours mailbox to reach or leave a message for the on-call technician.
Travel Fees Waived. No travel fees for onsite service calls. Nominal fee for pickup and delivery services.
Disaster & Recovery. What would happen to your data if the unimaginable occurred? Talk to us about the cost of downtime and we’ll make a plan including cloud storage and other redundancies to keep you in business and in good graces with your customers under any circumstance. See our Disaster Recovery Planning page for more information.
Network Discovery and Diagram. We provide a diagram of the primary pieces of your network and their connections for easy future upgrades and identification of unauthorized devices.
We understand everyone’s needs are different and are committed to creating a customized program for your business. Please contact us to find out more.