With the Complete Care™ program at Helping Hand, you will enjoy the benefits of having an outsourced IT department at your service, 24/7. The Complete Care™ program offers technology assurance, especially sized for your company, and customized to meet the requirements of your enterprise and vertical market. For one monthly fee, we handle all your IT needs.
Complete Care means…
We continuously monitor the performance of your equipment and even have the ability to provide regular status reports. Our routine maintenance and computer check-ups will alert us to problem areas, prevent downtime from equipment failure and eliminate the unknown within your technology systems.
Wouldn’t it be great to know when technology is changing so you can budget for your needs in advance? With Helping Hand, you can.
Workstation Maintenance. Includes weekly maintenance checks and regularly completing industry standardized maintenance routines.
Server Maintenance. Includes server operating system software updates and preventative maintenance.
Patch Management. Keeps your company’s system clear of known security risks with updates to the latest security patches.
Server and Workstation Monitoring. Monitors check system resources such as CPU usage, memory consumption and available hard drive space.
Internet Security and Antivirus Protection. Keeps your data secure and provides real-time protection by detecting and removing infectious programs.
Client Web Portal. A private, secure website to share account-specific ticket information like status updates on your support requests.
Remote Call/Online Support. Allows our technicians to quickly and conveniently diagnose and resolve issues for you.
In-shop Service. Offers tune up and maintenance on computers, virus removal, data recovery and more.
24-Hour On-Call Technician. An after-hours mailbox to reach or leave a message for the on-call technician.
Travel Fees Waived. No travel fees for onsite service calls. Nominal fee for pickup and delivery services.
Disaster & Recovery. What would happen to your data if the unimaginable occurred? Talk to us about the cost of downtime and we’ll make a plan including cloud storage and other redundancies to keep you in business and in good graces with your customers under any circumstance. See our Disaster Recovery Planning page for more information.
Network Discovery and Diagram. We provide a diagram of the primary pieces of your network and their connections for easy future upgrades and identification of unauthorized devices.
We understand everyone’s needs are different and are committed to creating a customized program for your business. Please contact us to find out more.