The Company - Helping Hand PC Services and Networking, Inc

The Company

The Helping Hand IT Family

Serving  our clients like they are family is among the founding principles of Helping Hand and it is one of the things that sets us apart from our competition.  Our positive corporate culture shines through in every thing we do for our customers.

At Helping Hand, we strive to be the premiere IT service provider in the Fox Valley.

We bring a thoughtful, methodical approach to IT that focuses on your business goals. We believe in collaboration and building trust which allows a true partnership to form between Helping Hand and you.  Contact us for a free consultation to help determine what your unique needs are and how Helping Hand can help you meet your goals.

You manage your business. Helping Hand will manage your IT.

Our team of experts is available to support your business with consistent, can-do, IT support.  We help you manage day–to-day IT maintenance while offering solid Disaster Recovery solutions should an unexpected network failure or natural disaster strike.

When you need us, we are here for you. Just like family.

Your business is unique.  So are your IT needs.  At Helping Hand, we focus on building relationships with our clients.  We strive understand the needs of your team, your unique vision and your budget so we can develop Managed IT Solutions that are a perfect fit.

There are no one-size-fits-all IT solutions.  Helping Hand collaborates with business owners to provide a curated plan of support and solutions that are tailor made for your business needs.  Whether you need Complete Care or a la carte service, Helping Hand is here for you.

Your business thrives on fully functional information technology.  We help small businesses thrive with technology that is up and running at maximum efficiency.  You can run your business with confidence knowing that our experience, culture and fierce commitment to your IT maintenance are working in the background, keeping everything running smoothly.

Experience. Integrity. Collaboration.

With Helping Hand, you receive years of collective knowledge and innovative IT support that is specifically catered to your businesses unique needs.

Our team maintains the technology and security certifications necessary to provide you with unmatched service.  You can feel confident when you entrust your IT to Helping Hand.

It all starts with a conversation.

To find out how Helping Hand can lend its services to you, call us today for a FREE on-site assessment at (630) 940-1718 or contact us using our online form.

Our Vision

To bring confidence and IT support to small businesses doing big things to positively influence the world.

Our Mission

We help small businesses thrive with technology, freeing people to run their companies with confidence and maximum uptime. We serve clients like they’re our family, with experience, a can-do culture and fierce commitment that enables us to champion the people we serve.

Our Virtual Handshake

We believe in bringing a thoughtful, methodical approach to IT that makes sense for your team, vision and budget. YOU’RE FAMILY. A small business doesn’t need takers. They need givers – people who are willing to protect your dream with consistent, can-do IT support. People who are there when you need them. We call it the Helping Hand IT family. RELATIOSHIP BUILDS OPPORTUNITY and together, anything is possible.

Our Process – We Ask. Then Listen.

First slide

Why are we here?

This is one of our first questions to you. Our first meeting is to discover what you need and discuss how we can work together. We explore your pain points. Maybe something needs fixing right now. Or maybe you are plagued by cybersecurity issues, slow internet or lackluster software. Maybe you need protection for what’s coming down the road. Whatever your concern, we ask the right questions and listen.

First slide

What if?

We will return to you with a Helping Hand vision of how we can benefit your company. We’ll explain our rationale, expected outcomes and timeline towards the next step in the project. Our solutions will feature carefully vetted products that we have observed as proven winners in your industry. We’ll probably also have some “what ifs” for you, to make sure you’ve considered all angles of your challenges.

First slide

How will we do it?

Our team will develop solutions for your organization by using a comprehensive suite of assessment tools. These tools will allow us to craft solutions tailor made to your IT environment and allow us to implement them within your budget and timeframe.

First slide

Is there anything else we can do for you today?

Our support professionals always end each call with a simple question, “Is there anything else we can do for you today?” We are not only invested in your IT needs but your business goals as well. We are here to give a helping hand whenever it is needed, from additional IT services to business partner referrals to help your business move forward.