Our Staff
Dave
Dave is the owner and president of Helping Hand, and bears the greatest responsibilities of anyone. In addition to personally visiting our clients regularly, Dave helps design new computer systems to fit their needs, and acts as a fountain of knowledge for the rest of the company. He has a strong commitment to always "doing right" by the client and is never more concerned with the bottom line than making sure their needs are met.
Brian
Brian serves Helping Hand PC clients by designing and constructing fully standards compliant websites and web applications, while still occasionally working as an Onsite Technician for the company's clients. He's been with the company since 2005 and holds a BS in Computer Science. Brian has been developing web-based sites and applications since high school and pays special attention to useability, portability and accessibility. His most notable traits are a highly tuned attention to detail and a desire to do every job efficiently and correctly. He's comfortable working in Windows, linux and Mac environments, and is fluent in C++, PHP, Perl, SQL, XHTML, CSS and AJAX, just to name a few. If you are looking to do something special with your website, chances are extremely good that Brian can make it happen.
Sue
Sue is responsible for maintaining the day to day operations of Helping Hand PC. She serves as Office Manager and can be counted on to handle any administrative issue that might arise. Sue's warm personality and enthusiastic attitude make her a joy to work with, and we're proud to have her as the first point of contact for Helping Hand.
John
John is Helping Hand PC's onsite technician. Meaning that he is currently tasked with assisting our customers at their location. John got his start in computer repair and service by playing video games and trying to get better performance out of his own poorly maintained systems. John's main computer interests are network technologies, and computing standards. John has a BS in Computer Science from Northern Illinois University, and has been with the company since 2006.
Jim
A graduate of DeVry University with a BS in Computer and Information Systems Jim has been building, repairing and maintaining computers and small networks for friends and family for years. His responsibilities include preparing new computer systems and diagnosing and repairing computers, both in shop and remotely. He joined the Helping Hand team in 2007.
Jason
Jason is Helping Hand PC's Remote Support Technician. If you have ever called in for help you have probably talked to him. Apart from remote support he is also responsible for managing our Remote Backup solution, diagnosing and repairing computers that come into the shop and working with clients when they drop them off. Jason has spent years fixing and building computers for friends, family, and co-workers before joining Helping Hand PC towards the end of 2007.
Lorrie
Lorrie is Helping Hand PC's administrative assistant. Her warm and pleasant personality keeps our clients and staff in a positive state of mind, able to embrace challenges as they arise.
Phil
Phil is an experienced IT professional and brings a wealth of customer satisfaction and technical account management experience to our company. He has worked on a wide range of computer systems from large mainframes to local servers. Originally a 'Brit', he has called the Midwest home for the past 30 years and considers himself a 'Chicagoan'. He will be our customer advocate to ensure our customers have 100% satisfaction and value.
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